Last Updated: [10/30/2024]
At AstraByteTech, we strive to provide quality IT services and solutions that meet the needs of our clients. Please review our Refund and Returns Policy for information on eligibility, timelines, and terms regarding refunds. By purchasing our services, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds may be offered under the following conditions:
- Project Cancellations: If you choose to cancel a project prior to any significant work being completed, you may be eligible for a partial or full refund, depending on the stage of the project.
- Service Dissatisfaction: If you are not satisfied with our service, please reach out to our support team within 14 days of receiving the deliverable. We will evaluate your concerns and determine eligibility for a refund.
- Technical Issues: In cases of technical issues resulting from our services that we are unable to resolve, you may be eligible for a partial refund.
2. Non-Refundable Situations
Refunds do not apply in the following cases:
- Completed Projects: Once a project has been completed and approved, refunds are generally not available.
- Change of Mind: Refunds are not available if you change your mind after the project has been initiated or delivered.
- Third-Party Services: If the service involves third-party products, software, or platforms, refunds for those costs are subject to the third party’s own policies.
3. Refund Process
To request a refund, please contact us at support@astrabytetech.com with the following information:
- Your full name and contact details
- Description of the service purchased
- Reason for requesting a refund
We will review your request and respond within 7 business days.
4. Refund Timelines
If approved, refunds are typically processed within 10-15 business days, depending on your bank or payment provider. Refunds will be issued via the original payment method unless otherwise agreed upon.
5. Service Modifications and Revisions
In some cases, we may offer a revision or adjustment to address your concerns rather than a refund. Please contact our support team if you are unsatisfied, as we are committed to working with you to achieve a satisfactory outcome.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
- Phone: +1 (307) 443-4069
- Email: support@astrabytetech.com
This policy provides clear terms for refund eligibility, the process for requesting refunds, and our commitment to customer satisfaction.